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urbanXtracts
Terms of Use
Updated: June 11, 2026
I. Terms of Use
Article 1: Eligibility; Age Restrictions; Geographic Limits
1.1. You may use the Services only if you are legally capable of forming a binding contract under applicable law and are not prohibited from using the Services under any applicable law, rule, regulation, or order.
1.2. You must be at least twenty-one (21) years of age, or such higher minimum age as may be required by applicable law, to access any portion of the Services that markets, offers, or relates to age-restricted products. We may require you to confirm your age before entering certain portions of the Services and may use age-screening, date-of-birth collection, identity verification, or other compliance controls.
1.3. You may not purchase, attempt to purchase, or arrange delivery of any product except where such transaction is lawful in your jurisdiction and permitted by our operational and compliance rules. We reserve the right to reject, limit, or cancel access, orders, registrations, accounts, or transactions at any time if we believe, in our sole but reasonable discretion, that doing so is necessary to comply with law, reduce risk, prevent fraud, protect users, or enforce this Agreement.
1.4. Cannabis products referenced through the Services are intended only for lawful sale or fulfillment through authorized channels in New York or other jurisdictions where urbanXtracts is duly licensed or permitted and where the applicable transaction is legally allowed. Hemp-derived products may be marketed or sold more broadly, but availability remains subject to destination-state restrictions, product-specific limitations, age restrictions, payment processor rules, carrier restrictions, and other legal or operational constraints.
Article 2: Changes to the Services and Agreement
2.1. We may modify, suspend, or discontinue any part of the Services at any time, with or without notice, to the fullest extent permitted by law.
2.2. We may update this Agreement from time to time by posting a revised version and updating the Effective Date. Any changes will become effective when posted unless a later date is stated.
2.3. Your continued use of the Services after the effective date of the revised Agreement constitutes your acceptance of the revised Agreement. If you do not agree to the revised Agreement, you must stop using the Services.
Article 3: Accounts; Security; Access Credentials
3.1. Certain features of the Services may require registration, account creation, password setup, loyalty enrollment, or submission of identifying or contact information. You agree to provide accurate, current, and complete information and to keep such information updated.
3.2. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account, whether or not authorized by you, to the extent resulting from your failure to safeguard your credentials. You must promptly notify us at legal@urbanXtracts.com of any suspected unauthorized access to or use of your account.
3.3. We may suspend or terminate your account, refuse service, or require additional verification if we suspect inaccurate information, unauthorized activity, violation of this Agreement, unlawful conduct, abuse of promotions, diversion, resale in violation of law, or risk to the Services, our business, or others.
Article 4: Orders; Product Availability; Pricing; Payment
4.1. All product listings, pricing, promotions, inventory displays, and availability statements are subject to change without notice and do not constitute a binding offer except as required under applicable law. We reserve the right to correct any errors, inaccuracies, or omissions and to cancel or refuse any order placed based on incorrect information.
4.2. Submission of an order does not guarantee acceptance. An order is accepted only when we or our authorized fulfillment partner confirm acceptance or shipment, or otherwise complete the transaction in accordance with applicable law and operational requirements.
4.3. You agree to provide valid payment information and authorize us and our payment processors, ecommerce platform providers, and transaction-support vendors to charge the full amount of your order, including applicable taxes, fees, shipping charges, and any other disclosed amounts. We may use third-party payment processors and other service providers to process transactions, screen for fraud, and support commerce operations.
4.4. We may impose purchase limits, refuse transactions, limit quantities, restrict shipping destinations, delay fulfillment, or request additional verification for compliance, fraud prevention, age verification, inventory management, or legal reasons.
4.5. All sales are subject to our return, refund, exchange, cancellation, and shipping policies as presented on the Services or at the point of sale, except to the extent different treatment is required by law or regulation for cannabis products, hemp-derived products, perishable goods, or final-sale items.
Article 5: Product Information; Health and Safety Disclaimer
5.1. We strive to present product descriptions, ingredients, potency data, sourcing statements, lab-testing information, usage guidance, and other content accurately, but we do not warrant that such information is complete, current, or error-free at all times. Packaging and labeling may vary from images shown.
5.2. You are responsible for reviewing product labels, warnings, instructions, and ingredient lists before use. Do not use any product if you are under the legal age, pregnant, nursing, planning to become pregnant, operating a vehicle or machinery where prohibited, or otherwise advised against use by a healthcare professional or applicable law.
5.3. Any statements regarding hemp-derived products have not necessarily been evaluated by the U.S. Food and Drug Administration unless expressly stated. Products are not intended to diagnose, treat, cure, or prevent any disease unless expressly approved and lawfully marketed for that purpose.
5.4. We make no representation that any product is appropriate, legal, or available for use in every jurisdiction. You are solely responsible for understanding and complying with laws applicable to your purchase, possession, transport, and use of any product.
Article 6: Acceptable Use
You agree not to:
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use the Services in violation of any law, rule, regulation, or third-party right;
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use the Services if you are under the required legal age or otherwise ineligible;
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access, scrape, crawl, data-mine, or monitor the Services using automated means except as expressly permitted by us in writing;
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interfere with or disrupt the Services, servers, networks, platform infrastructure, or security features;
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upload, transmit, or distribute any viruses, malware, malicious code, or harmful content;
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impersonate any person or entity or misrepresent your affiliation;
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use the Services to advertise, market, or sell products or services without our prior written consent;
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engage in unlawful resale, diversion, referral abuse, chargeback abuse, or fraudulent promotion activity;
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reverse engineer, decompile, disassemble, or attempt to derive source code from the Services except to the extent such restriction is prohibited by law;
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copy, reproduce, distribute, display, or create derivative works from the Services or content except as expressly allowed by this Agreement; or
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use the Services in any way that could create liability, reputational harm, regulatory risk, or security risk for urbanXtracts, Wix, or any user.
Article 7: User Content
7.1. The Services may permit you to submit reviews, comments, messages, inquiries, testimonials, photos, videos, profile content, survey responses, or other materials (collectively, "User Content"). You retain any rights you may have in your User Content, subject to the rights you grant in this Agreement.
7.2. By submitting User Content through or in connection with the Services, you grant urbanXtracts a worldwide, non-exclusive, royalty-free, fully paid-up, transferable, sublicensable license to host, store, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, display, and otherwise use the User Content for the purpose of operating, providing, improving, promoting, and protecting the Services and our business, subject to our Privacy Policy and applicable law.
7.3. You represent and warrant that: (a) you own or control all rights necessary to submit the User Content and grant the foregoing license; (b) the User Content is accurate, not misleading, and not unlawful; and (c) the User Content does not infringe, misappropriate, or violate any third-party rights, including intellectual property, privacy, publicity, confidentiality, or contractual rights.
7.4. We may, but are not required to, monitor, review, screen, remove, edit, or refuse User Content at any time and for any reason.
Article 8: Intellectual Property Rights
8.1. The Services, including all software, code, text, images, graphics, logos, trademarks, trade dress, videos, audio, product descriptions, compilations, layouts, designs, interfaces, and other content and materials, are owned by or licensed to urbanXtracts and are protected by intellectual property and other laws.
8.2. Except for the limited, revocable right to access and use the Services for their intended purpose in accordance with this Agreement, no right, title, or interest in or to the Services or any content is granted to you.
8.3. urbanXtracts names, logos, product names, slogans, and other marks are trademarks or service marks of urbanXtracts or its licensors. You may not use any such marks without prior written permission.
Article 9: Third-Party Services; Links; Marketplace and Communication Tools
9.1. The Services may contain links to third-party websites, services, social media pages, maps, payment tools, delivery providers, analytics providers, advertising tools, customer support tools, communication tools, integrations, or platform-enabled applications. We do not control and are not responsible for the content, policies, practices, products, or services of any third party.
9.2. The Services may also rely on third-party or platform-enabled features, including hosting, ecommerce, form handling, chat, analytics, marketing, or other operational tools. Use of those tools may involve processing by service providers acting on our behalf or by third parties whose services are connected to the Services.
9.3. If the Services facilitate communications with third parties, store locators, retail partners, licensed operators, event organizers, or other businesses, urbanXtracts does not guarantee the quality, safety, legality, availability, licensing status, or compliance of any third-party goods or services unless expressly stated.
9.4. Your interactions with third parties are solely between you and the applicable third party, except as otherwise expressly stated by us. We encourage you to review the applicable terms and privacy policies of those third parties.
Article 10: SMS, Email, and Promotional Communications
10.1. If you sign up for text messages, email newsletters, loyalty communications, or other promotional messages, you consent to receive the communications for which you enrolled, subject to applicable law. Consent to receive marketing text messages is not a condition of purchase.
10.2. Message frequency may vary. Message and data rates may apply. You may opt out of marketing emails by using the unsubscribe link in the email and may opt out of marketing text messages by following the instructions provided in the message, such as replying STOP where applicable.
10.3. We may still send you transactional, service, legal, account, order, safety, or compliance-related communications even if you opt out of marketing communications.
Article 11: Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES, ALL CONTENT, AND ALL PRODUCTS AND MATERIALS MADE AVAILABLE THROUGH THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, URBAN XTRACTS DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, SYSTEM INTEGRATION, AND FREEDOM FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, OR THAT ANY DEFECTS WILL BE CORRECTED.
SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON CERTAIN WARRANTIES, SO SOME OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY LAW.
Article 12: Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, URBAN XTRACTS, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND REPRESENTATIVES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, USE, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICES, THIS AGREEMENT, OR ANY PRODUCTS OR CONTENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF URBAN XTRACTS AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS ARISING OUT OF OR RELATING TO THE SERVICES, THIS AGREEMENT, OR ANY PRODUCTS OR CONTENT WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO URBAN XTRACTS FOR THE RELEVANT PRODUCT OR SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS (US $100).
THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE FORM OF ACTION AND EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. NOTHING IN THIS AGREEMENT EXCLUDES LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Article 13: Indemnification
To the maximum extent permitted by applicable law, you will defend, indemnify, and hold harmless UrbanXtracts, its affiliates, licensors, service providers, and their respective officers, directors, employees, agents, and representatives from and against any claims, demands, actions, proceedings, investigations, liabilities, damages, judgments, settlements, penalties, fines, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to: (a) your access to or use of the Services; (b) your User Content; (c) your violation of this Agreement; (d) your violation of any law or third-party right; or (e) your misuse, resale, diversion, transport, or unlawful use of any product.
Article 14: Dispute Resolution; Arbitration; Class Action Waiver
Please read this Article carefully because it affects your legal rights.
14.1. To the maximum extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to this Agreement, the Services, any product, or the relationship between you and urbanXtracts that cannot be resolved informally will be resolved by binding individual arbitration rather than in court, except that either party may bring an individual claim in small claims court if it qualifies.
14.2. Before initiating arbitration, the claiming party must send a written notice of dispute to urbanXtracts, 43 John Hicks Drive, Warwick, NY, 10990, legal@urbanXtracts.com, or https://wkf.ms/4uG6JRZ describing the nature of the claim, the relief sought, and the supporting facts. The parties will attempt in good faith to resolve the dispute informally within thirty (30) days after receipt of the notice.
14.3. If the dispute is not resolved informally, the dispute will be administered by JAMS under its applicable consumer arbitration rules, except as modified by this Agreement. Arbitration will take place in Orange County, NY unless the applicable rules or law require another location or remote proceedings.
14.4. You and urbanXtracts agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, consolidated, representative, mass, or private attorney general proceeding, to the fullest extent permitted by law. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.
14.5. If any part of this Article is found unenforceable as to a particular claim or remedy, then that claim or remedy will proceed in a court of competent jurisdiction located in Warwick, New York, and the remaining parts of this Article will remain in effect to the fullest extent permitted by law.
14.6. Nothing in this Article prevents either party from seeking temporary, preliminary, or injunctive relief in a court of competent jurisdiction to protect intellectual property, confidential information, or other interests pending completion of arbitration.
Article 15: Governing Law
This Agreement and any dispute arising out of or relating to this Agreement, the Services, or any product will be governed by the laws of the State of New York, without regard to conflict of laws principles, except to the extent superseded by applicable federal law or to the extent consumer protection law of your state of residence cannot be waived under applicable law.
Article 16: Termination
16.1. We may terminate or suspend your access to all or any part of the Services at any time, with or without notice, if we believe that you have violated this Agreement, applicable law, or our policies, or if necessary to protect the Services, our users, our business, or any third party.
16.2. You may stop using the Services at any time. Termination will not relieve you of obligations incurred before termination.
16.3. Sections that by their nature should survive termination will survive, including ownership provisions, disclaimers, limitations of liability, indemnities, dispute resolution provisions, governing law, and any payment obligations.
Article 17: Notices; Electronic Records
17.1. You consent to receive notices, disclosures, agreements, and other communications from us electronically, including by email, posting through the Services, or other electronic means, and you agree that such communications satisfy any legal requirement that the communication be in writing, to the extent permitted by law.
17.2. You are responsible for maintaining a current email address and reviewing the Services for updates.
Article 18: Miscellaneous
18.1. This Agreement constitutes the entire agreement between you and urbanXtracts regarding the Services, except for any additional terms expressly incorporated by reference or presented for a specific Service.
18.2. If any provision of this Agreement is held unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.
18.3. Our failure to enforce any provision of this Agreement will not constitute a waiver of that provision or any other provision.
18.4. You may not assign or transfer this Agreement or any rights or obligations under it without our prior written consent. We may assign this Agreement, in whole or in part, at any time.
Article 19: Contact Us
If you have questions about this Agreement or our privacy practices, you may contact us at:
urbanXtracts
43 John Hicks Drive
Warwick, NY 10990