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urbanXtracts
Shipping & Returns

Updated: October 26, 2026

 

Scope

This page applies to urbanXtracts merchandise purchased through our online Merch Shop.

Cannabis products are not sold or shipped through this website. To find a dispensary that carries our products, visit Find a Store.

 

Shipping

  • Where we ship: Addresses in the contiguous United States only. We do not ship internationally.

  • Shipping cost: $10 flat rate per order. Shipping is free on orders of 3 or more items. Your shipping cost is shown at checkout before you pay.

  • Processing time: Orders ship from the urbanXtracts facility in Warwick, New York within 2 business days (Monday to Friday, excluding holidays).

  • Shipping partners: We ship with USPS, FedEx or UPS.

  • Receipts and tracking: Stripe emails your receipt when you place your order. If tracking is available for your shipment, we will email it to you when your order ships.

  • Delivery address: Please check your shipping address at checkout. If you spot a mistake, email us right away so we can correct it before your order ships.

  • Late or missing orders: If your order has not arrived within 10 business days of shipping, email inquiries@urbanxtracts.com and we will help track it down.

 

Returns and exchanges

  • Return window: You can return merchandise within 14 days after you receive it.

  • Condition of returned items: Items must be unworn, unwashed and in original condition, with the original tags still attached. We cannot accept items that show wear, stains or odors.

  • How to start a return: Email inquiries@urbanxtracts.com with your order number, the items you are returning and the reason. We will reply within 2 business days with return instructions. Please contact us before sending anything back.

  • Return shipping: You pay return shipping. Original shipping charges are nonrefundable. If the item arrived damaged, defective or incorrect, see the section below. We recommend a trackable shipping method.

  • Refunds: Once we receive and inspect your return, we will refund the item price to your original payment method within 3 to 5 business days after we receive the return. Your bank may take a few more days to post it. Original shipping charges are nonrefundable. If your order shipped free because it had 3 or more items and your return leaves you with fewer than 3, the $10 shipping charge is deducted from your refund.

  • Exchanges: Need a different size? Email us and we will set aside the size you want, subject to availability. We ship the exchange at no extra shipping charge once your return arrives.

  • Final-sale items: Items marked final sale in the Merch Shop cannot be returned or exchanged. No items are currently marked final sale.

 

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, email inquiries@urbanxtracts.com within 7 days of delivery with your order number and a photo of the item and packaging. We will send a replacement or a full refund, including shipping, at no cost to you.

 

Order changes and cancellations

Need to change or cancel an order? Email inquiries@urbanxtracts.com as soon as possible. We can change or cancel orders that have not shipped yet. Once an order has shipped, please use the return process above.

 

Questions

Email inquiries@urbanxtracts.com or call 212.925.1070.

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